Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. We will contact you for custom orders or items requiring personalization. You will receive another notification when your order has shipped. 

Free shipping is offered when your order total reaches $65 (tax and shipping not included). Promo code: FREESHIP.

Accurate address is the responsibility of the buyer. If buyer errors occur that prevent the delivery of your order, refunds will not be offered. If the order is returned to us, we will offer to re-ship the package at the buyers cost.

Damage during shipping will be evaluated on a case by case basis. Please contact us within 48 hours of delivery to report a damage claim. We will request photos of the damage and the packaging. Damage as a result of shipping will be reported to the shipping carrier. Refunds, repairs or exchanges will only be offered if the damaged product is returned to us within 14 business days. We will provide a return shipping label, responsibility of cost to be determined on a case by case basis.

Local pickup is available. Please select this option during checkout. We will contact you to coordinate a pick-up window. Please respond within 24 hours. If you are unable to pick up your item(s) within the coordinated timeframe, notice must be received and acknowledged 1 hour prior to start of window. Lack of adequate notice will be considered a No Show. If product is not picked up after two attempts, order will be cancelled and refunded. Reasonable efforts will be made to get your product to you!